PrivacyPolicy
How we collect, use, and protect your personal information
Last updated: January 2025
Mortgage Alliance Company of Canada ("Mortgage Alliance") helps customers find the most suitable mortgage, loan or credit facility, and/or other related products and services. Mortgage Alliance is a member of a group which includes Multi-Prêts, Mortgage Intelligence Inc., Invis Inc. and other affiliated entities (the "M3 Mortgage Group").
At Mortgage Alliance, we know that the protection of your privacy is important to you. We have taken steps to ensure that any personal information you provide is protected by robust business procedures and rigorous security safeguards.
Application and Scope
This Privacy Policy applies to any personal information collected or generated by Mortgage Alliance, its brokers or anyone acting as an agent on our behalf, from or about its customers and other individuals, including potential customers and any additional person named on an account.
At any time that you do business with Mortgage Alliance and/or an entity within the M3 Mortgage Group, participate in a contest or promotion, or interact with us in any manner, you are protected by the rights and safeguards contained in this Privacy Policy.
Definition of Personal Information
Personal information means "any information about an identifiable individual". This may include your name, contact information, email address, information relating to your account with us, including your identity and mortgage details, as well as your credit and banking information, billing records and any complaints documented in a file.
It may also include technical information when you interact with us through our website. Personal information that is aggregated and cannot be associated with an identifiable individual is not considered to be personal information.
Collection and Use of Personal Information
We collect most information directly from you, with your consent. This typically includes:
- Name, address, phone number(s), and email address
- Occupation, employer's name, and birth date
- Annual income, net worth, assets, and liabilities
- Credit history and banking information
- Social insurance number (when required by law)
We collect this information to:
- Confirm and authenticate your identity
- Determine your eligibility for our products and services
- Process your applications and provide requested services
- Administer your mortgage financing or accounts
- Meet legal and regulatory requirements
- Improve our products and services
Your Consent
By requesting our products and services, you are providing consent to the collection, use and disclosure of personal information as set out in this Privacy Policy.
Right to Withdraw Consent
Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawal may prevent us from continuing to provide you with our services.
Commercial Electronic Communications: You can always limit the communications we send you. To opt-out of commercial emails, simply click "unsubscribe" at the bottom of any commercial email we send.
Website Privacy & Cookies
When you visit our website, we may collect:
- Information you provide through contact forms and applications
- Technical information using cookies and analytics tools
- Registration information for electronic communications
Google Analytics: We use Google Analytics to see depersonalized information on user website activities. You may opt-out by visiting the Google Analytics opt-out page.
Your Choice with Cookies: You can block cookies by activating settings in your browser. The "Help" feature on most browsers will explain how to prevent your browser from accepting new cookies or disable cookies altogether.
Security & Retention
We use reasonable security measures to protect your personal information against unauthorized access. Mortgage Alliance has implemented administrative, technical and physical controls designed to safeguard your information.
Retention Period
Information is retained only as long as necessary for its intended purposes or to satisfy legal requirements.
International Transfer
In some cases, information may be transferred and stored outside Canada under applicable laws.
Access Rights: You may access, correct or amend any inaccuracies in your personal information by contacting us using the information below.
How to Contact Us
If you have questions, concerns or complaints regarding this Privacy Policy or your personal information, or to withdraw consent, please contact:
Mortgage with Sanjay
Sanjay Arora, Mortgage Agent Level 1
FSRA License #10530
Main: 5140 Yonge St, Unit 1410, Toronto, ON M2N 6L7
Local: #207 - 3401 Ridgeway Dr, Mississauga, ON L5L 0B9
Regulatory Information
Mortgage with Sanjay operates under Mortgage Alliance, which is licensed by the Financial Services Regulatory Authority of Ontario (FSRA). For more information about mortgage broker regulation in Ontario, visit www.fsrao.ca.
This Privacy Policy may change from time to time. We will post any changes on our website and provide prominent notice for material changes.